H2r Privacy Policy — User Personal Data Protection
This Privacy Policy explains how h2r collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to managing your data responsibly and transparently.
By using the h2r platform, you agree to the data collection and processing practices described in this document. Please read it carefully before registering or continuing to use the platform.
Types of Information We Collect
During registration, h2r collects your full name, date of birth, phone number, email address, and chosen username. This information is required to verify your identity, prevent duplicate registrations, and allow us to contact you regarding your account.
To process deposits and withdrawals in Malaysian Ringgit (MYR), h2r retains transaction records including payment method, amount, and date. Bank account numbers and digital wallet details are stored in encrypted form and used solely for legitimate transaction purposes.
H2r automatically records device type, operating system, browser version, IP address, and screen resolution when you access the platform. This information is used to ensure optimal display across different devices and to identify suspicious access attempts.
In-platform activity records — such as games played, bets placed, pages visited, and session duration — are retained for service improvement purposes and to detect any unusual activity on your account.
How Your Information Is Used
H2r uses collected information exclusively for the purposes stated below. We do not use your data for any other purpose without first obtaining your consent.
- Account management: Verifying your identity, processing logins and registrations, and sending account-related notifications.
- Transaction processing: Ensures MYR deposits and withdrawals are processed accurately and securely.
- Platform security: Identifying and preventing fraud, unauthorised access, and system abuse.
- Experience enhancement: Analysing usage patterns to improve the h2r platform's interface, performance, and content.
- Legal compliance: Complying with reporting and record-keeping requirements under Malaysian law.
- Service communications: Sending technical notices, security updates, and information related to your account.
H2r will not use your information to send marketing messages without your explicit consent, and you may withdraw that consent at any time.
Data Security & Third-Party Sharing
H2r applies SSL encryption to all data transmitted between your device and our servers. Passwords are stored in hashed format and cannot be recovered by anyone, including h2r staff. Access to user data within internal systems is restricted to authorised personnel only and is logged in an audit trail.
We also conduct regular security audits and penetration testing to identify and address any system vulnerabilities before they can be exploited.
H2r does not sell, rent, or distribute your personal information to third parties for marketing purposes. Information may be shared with the following parties only in limited circumstances:
- Payment service providers to process MYR transactions.
- Technical service providers that support platform operations under strict confidentiality agreements.
- Malaysian authorities where required by law or court order.
H2r retains active account data for as long as your account remains active or as needed to provide our services. Following account closure, transaction records and account information are kept for seven years to meet legal compliance and audit requirements. Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures.
User Rights, Policy Changes & How to Contact Us
Your Rights Over Personal Data
As an h2r user, you have the following rights regarding the personal data we hold about you:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting support.
- Right to Erasure: You may request the deletion of your personal data. Such requests will be processed subject to applicable legal retention requirements.
- Right to Restriction: You may ask us to restrict the processing of your data under certain circumstances, such as while an objection to the use of your data is being investigated.
To submit any request relating to the rights above, contact the h2r support team via your registered email. We will process all requests within 14 business days.
Privacy Policy Updates
H2r reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. Users will be notified of any material changes through a prominent notice on the website or via their registered email.
The date of the most recent update will always be displayed at the top of this page. Continued use of the h2r platform after being notified of any changes constitutes your acceptance of the updated policy.
Email: [email protected]
Effective Date: 1 January 2026
Response within 14 business days